At CatLabo, we want you and your cat to love every product you receive from us. If you’re not completely satisfied with your order, we’re genuinely sorry — but we’re here to make it right. Customer satisfaction is our top priority, and that’s why we’ve made returns and exchanges simple and hassle-free.

Returns

• You have 60 days from the date of delivery to return your order.

• Once we receive the returned item, we’ll refund the full purchase amount back to your original payment method within 5 business days.

Easy 3-Step Return Process

Step 1: Visit our [Contact Us] section and provide your order number, delivery address, and the email address used to place the order. You can also email us directly at support@catlabo.com.

Step 2: We’ll send you a prepaid return label. Simply place the product in its original packaging and drop it off at your nearest post office.

Step 3: Once your item arrives back at our warehouse, we’ll process your refund within 5 business days.

Exchange Policy

Want to swap your product for a different size or item? No problem:

• Follow the same steps above.

• Once we receive your return, we’ll process the exchange within 5 business days and ship out the replacement item as a regular order.