We’re here to help — below you’ll find answers to the most common questions our customers ask.

Q1 – When Will I Receive My Order?
Our average delivery time is 4 to 7 business days. During peak seasons, it may take a little longer, but we’ll always do our best to get your order to you as quickly as possible.

Q2 – My Order is Late – What Should I Do?
In most cases, orders arrive within the expected timeframe. If your order is delayed, you can track its status using the “Track Your Order” link at the top of our website. If you still have concerns, feel free to contact us at support@catlabo.com

Q3 – How Much Does Shipping Cost?
We offer fast, reliable shipping on all products. Shipping costs depend on your location and order size. You’ll always see the final shipping cost before completing checkout.

Q4 – Can I Return My Order?
Yes! If you’re not satisfied with your purchase, you may return it within 14 days of delivery for a full refund. Please make sure the item is unused and in its original packaging. Visit our Returns & Refunds page for full details.

Q5 – How Do I Return an Item?
If you’d like to return or exchange a product, simply contact our support team within 14 days of receiving your order. We’ll guide you through our easy 3-step return process and provide a prepaid return label for your convenience.

Q6 – I Didn’t Receive an Order Confirmation – What Should I Do?
Order confirmation emails are usually sent immediately after checkout. If you don’t see yours, please check your spam/junk folder. If it’s still missing, reach out to us at support@catlabo.com, and we’ll resend it.

Q7 – How Can I Contact Customer Support?
You can reach our friendly support team every day of the week at support@catlabo.com. We respond to 99% of emails within 24 hours, because helping you (and your cats!) is our priority.